Shipping policy

Delivery
The products are delivered to the delivery address that you have specified in your order. If access and unloading of the goods is not possible by truck at the specified address, the customer must ensure the nearest possible unloading location and inform the customer before delivery. 

You will be notified by email on the same day the product is shipped from JUPAKAS SIA and the transport company will contact you prior to delivery to confirm delivery time, delivery date and location.   

The customer must be present at delivery and immediately check the number of units, the conformity of the products with the specification stated in the order, and that no damage has occurred during transport. When the goods have arrived at you, you must check, before writing on the delivery notes, that no damage has occurred to the goods. Should there be any damage, the driver must write this on the delivery notes, and that you contact our customer service immediately. Report damage or errors that you discover after receipt as soon as possible, preferably within 5 days of receipt! It is therefore important that you unpack the goods and inspect your products carefully immediately after delivery. When returning from the customer to us, the customer is responsible for damages that may occur during transport.

Delivery time
The expected delivery time for aluminium greenhouse is 2-5 weeks, for wooden greenhouse it is 5-6 weeks from the time of order approval. Please note that delivery time may vary depending on order specification, special customer needs, product selection and order scope.

If a delivery delay occurs, we will notify you of this by e-mail or telephone. You as a customer always have the right to cancel the purchase in the event of delivery delays if we have not informed you of this and delivery delays are longer than 4 weeks. We always do our best to fulfill your order.

Cancellation and change of order
The consumer has a 14-day right of withdrawal from the date of delivery. During this period, the consumer can return the product without providing a reason. To exercise this right, the consumer must inform JUPAKAS of their decision through a clear statement in email info@jupakas.nl. We will acknowledge receipt promptly.

The consumer must return the goods within 14 days of the withdrawal notice and is responsible for the return shipping costs. We will refund all payments, including delivery costs (excluding any additional costs for non-standard delivery), within 14 days of being informed of the withdrawal. Reimbursement will be made using the same payment method unless otherwise agreed, without any fees.

Note: The right of withdrawal does not apply to customized or personalized goods.