Refund policy

Return
The consumer has a 14-day right of withdrawal from the date of delivery. During this period, the consumer can return the product without providing a reason. To exercise this right, the consumer must inform JUPAKAS of their decision through a clear statement in email info@jupakas.nl. We will acknowledge receipt promptly.

The consumer must return the goods within 14 days of the withdrawal notice and is responsible for the return shipping costs. We will refund all payments, including delivery costs (excluding any additional costs for non-standard delivery), within 14 days of being informed of the withdrawal. Reimbursement will be made using the same payment method unless otherwise agreed, without any fees.

Note: The right of withdrawal does not apply to customized or personalized goods.