Frequently asked questions
Find answers about delivery, assembly and choosing the right product for your garden.
Delivery and orders
How do I check delivery times and costs?
Send us your preferred model and delivery postcode. We can check the estimated lead time, delivery cost and any access requirements for that address. Tell us about narrow roads, gates or limited space to unload.
What is included with my order?
Check the product description and your order confirmation for the exact contents. Before ordering, ask us to confirm any accessories, tools or installation services you expect to need.
Foundations and assembly
How should I prepare the site for a greenhouse?
Request the foundation drawing for your exact model before starting work. Check the required dimensions, drainage and clearance around the doors and walls. Use our greenhouse location guide to compare possible spots.
Can I assemble my greenhouse myself?
Check the model-specific instructions, tools and number of people required. If you prefer professional assembly, tell us your postcode and model so we can check the options.
Choosing a product
Which greenhouse suits my garden?
Start with the space you have and how you want to use it. Allow room for beds, a walkway or seating as well as the structure itself. Compare aluminium and timber finishes, glazing and ventilation for your preferred model. Read our greenhouse glazing guide for a comparison of the options.
What should I measure for a pergola?
Measure the terrace and mark the proposed post positions. Leave room for doors to open, chairs to move and people to walk past. Ask about fixings for your surface or wall.
What do I need to check for a sauna or hot tub?
Check the delivery route, available space and model-specific foundation and installation requirements. For a hot tub, also ask about filled weight and drainage.
How do I choose a hay feeder for horses?
Measure your usual hay bale and check the loading opening. Leave space for refilling and cleaning, and consider whether the site calls for a covered model.
Returns, warranty and parts
Can I return my order?
Check the applicable return conditions before arranging a shipment back. If your order includes customised options, send us your order details so we can confirm the applicable process.
What if something arrives damaged or missing?
Email your order number and a brief description. For damage, include photos of the item and packaging. For missing parts, include the part reference from the assembly manual if available.
Can I order replacement parts?
Send the model name, order number if available and a photo or part reference. We can check availability and help identify the right replacement.
Need help with a quote or installation? Include the model and postcode in the form below. You can email a site photo to info@jupakas.nl.
